Effective Date: August 24, 2026
Last Updated: August 24, 2026
Wild Hare Pilates (“Wild Hare,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit WildHarePilates.com, contact us, book classes or private sessions, purchase memberships or packages, visit one of our studios, or otherwise interact with Wild Hare Pilates.
This Privacy Policy applies to our website and our three Southern California studios:
Lake Balboa: 7900 Balboa Blvd., Van Nuys, CA 91406
San Fernando: 215 N. Maclay Ave., San Fernando, CA 91340
Santa Paula: 969 E. Main St., Santa Paula, CA 93060
Depending on how you interact with us, we may collect the following types of information.
This may include:
Name
Email address
Telephone number
Mailing or billing address
Account and login information
Class reservations and attendance history
Membership and package information
Purchase and transaction information
Communications you send to us by email, telephone, text message, forms, or other methods
Information you provide when participating in promotions, introductory offers, surveys, or events
Because we provide physical fitness instruction, you may voluntarily provide information about injuries, physical limitations, pregnancy or postpartum status, mobility concerns, or other information relevant to safely participating in a class or private session.
We use this information primarily to provide appropriate instruction, modifications, customer service, and studio safety. We do not use health-related information for targeted advertising.
Wild Hare Pilates is a fitness business and is not a medical provider. Information provided to us is not necessarily governed by HIPAA.
When you purchase a class, package, private session, or membership, payment information may be processed by Mindbody, payment processors, financial institutions, or other third-party service providers.
Wild Hare Pilates generally does not store complete credit or debit card numbers. We may receive transaction information such as the amount paid, payment status, transaction date, and limited payment-method information.
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Interactions with the website
Cookie and similar technology information
We may use cookies, pixels, analytics tools, server logs, or similar technologies to operate the website, understand how visitors use it, improve our services, maintain security, and evaluate our marketing.
We may use personal information to:
Create and maintain customer accounts
Schedule and manage classes, private sessions, and appointments
Process purchases and membership payments
Administer memberships and class packages
Send booking confirmations, reminders, schedule changes, and account notices
Respond to questions and customer-service requests
Provide fitness instruction and appropriate modifications
Maintain the safety and security of our studios, website, customers, and staff
Communicate about Wild Hare Pilates services, promotions, events, and studio news
Improve our website, classes, customer experience, and business operations
Prevent fraud, misuse, or unauthorized activity
Maintain appropriate business, tax, transaction, and legal records
Comply with applicable laws and legal obligations
Wild Hare Pilates uses Mindbody and may use other third-party providers to facilitate scheduling, customer accounts, payments, communications, and related services.
When you click a booking or scheduling link, you may be redirected to a website, application, or service operated by Mindbody or another provider. Information submitted directly to that provider may also be governed by its own privacy policy and terms.
We may also use service providers for:
Website hosting
Email and text communications
Payment processing
Website analytics
Advertising and marketing
IT and cybersecurity
Accounting and professional services
These companies may receive information necessary to perform services on our behalf.
Our website may use cookies and similar technologies to remember preferences, understand website traffic, measure performance, and improve our services.
Third-party analytics or advertising companies may also collect information about your device and interaction with our website.
Most browsers allow you to block or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to traditional Do Not Track signals, our website may not respond to all such signals.
Where required by applicable law, we will recognize legally valid browser-based opt-out mechanisms, including Global Privacy Control signals, when applicable to the technologies used on our website.
We may disclose personal information to:
Scheduling and membership platforms such as Mindbody
Payment processors
Website hosting and technology providers
Email and communications providers
Analytics and marketing providers
Professional advisers, including accountants, attorneys, and insurers
Government authorities when required by law
A purchaser, successor, or other party involved in a merger, acquisition, financing, restructuring, or sale of some or all of our business
We may also disclose information when reasonably necessary to protect the rights, property, safety, or security of Wild Hare Pilates, our customers, employees, instructors, or others.
Wild Hare Pilates does not sell personal information to third parties in exchange for money.
Certain analytics or advertising technologies may allow third parties to collect information about website activity. Depending on the technology involved and applicable law, some such activity may be considered a “sale” or “sharing” of personal information for privacy-law purposes.
Where required by law, we will provide appropriate methods to opt out of such activity.
If you provide your mobile telephone number or email address, we may use it to send communications relating to your account, reservations, classes, schedule changes, memberships, or other services you request.
If you separately consent to receive promotional text messages or marketing emails, we may also send information about Wild Hare Pilates promotions, offers, events, or studio news.
Consent to receive promotional communications is not a condition of purchasing Wild Hare Pilates services.
You may unsubscribe from marketing emails using the unsubscribe link provided in the email.
Where available, you may opt out of promotional text messages by replying STOP. Message and data rates may apply.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining customer and transaction records, resolving disputes, complying with legal requirements, and protecting our legal rights.
Retention periods may vary depending on the type of information and the reason it was collected.
We may retain certain information after an account or membership ends where required or permitted by law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, computer system, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
California residents may have certain rights concerning their personal information under California law.
Depending on the law that applies to Wild Hare Pilates and the particular information involved, these rights may include the right to:
Know the categories and specific pieces of personal information collected about you
Know the sources and purposes for which personal information is collected or used
Request deletion of certain personal information
Request correction of inaccurate personal information
Opt out of certain sales or sharing of personal information
Limit certain uses of sensitive personal information
Receive equal treatment and not be discriminated against for exercising applicable privacy rights
Some rights apply only to businesses meeting particular statutory requirements. Nothing in this Privacy Policy is intended to provide fewer rights than California law requires.
To make a privacy request, contact us at:
Email: info@wildharepilates.com
Phone: 818-350-3210
We may need to verify your identity before completing certain requests.
You may also use an authorized agent to make a request where permitted by law. We may require verification that the agent is authorized to act on your behalf.
Our website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate parental or guardian consent.
If you believe a child under 13 has provided personal information to us without appropriate consent, please contact us.
Our website may contain links to websites, social networks, scheduling platforms, payment providers, or other services operated by third parties.
Wild Hare Pilates does not control those services and is not responsible for their privacy practices. We encourage you to review the privacy policies of third-party websites and services before providing personal information.
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through our website or by other appropriate means.
Questions or requests regarding this Privacy Policy may be directed to:
Wild Hare Pilates
7900 Balboa Blvd.
Van Nuys, CA 91406
Phone: 818-350-3210
Email: info@wildharepilates.com
Website: WildHarePilates.com